Student discount: 15% off

Return Policy

WE PROVIDE A 30 DAY MONEY BACK GUARANTEE ON ALL UNOPENED ITEMS!

We will refund any unopened items that you are not completely happy with, within 30 days of receipt. Payment will be credited to your original method of payment and you will be notified by email when your refund has been processed. Any returns after 30 days will not be refunded. The customer is responsible for paying postage. We are not obliged to issue refunds for any opened products. *Refunds will be issued to the full value of the product (excluding postage). 

IMPORTANT: All refunds can only be issued if the returns form is filled in and an invoice is attached and sent back to us with your unwanted item (scroll down for more details)

WHO PAYS FOR THE RETURN?

All returns paid for by customer unless the error is ours.

HOW DO I MAKE A RETURN?

All orders can be returned by post. Please follow these simple instructions: 

1. Email admin@proteingoalz.com to let us know why you are returning an item.

2. Package your items carefully and include your invoice. Label your package with the given shipping address. 

3. MAKE SURE ALL RETURNED ITEMS ARE UNOPENED (Any returned opened items  WILL NOT be refunded and will be disposed of for health and safety reasons).

4. Please allow 30 days from the day the package is posted for your refund to be processed. We will email you to let you know once your returned item has been received and your refund is complete.

5. Please note that the shipping cost is non refundable

Please remember to ask your Post Office for a proof of posting certificate and keep it safe for your reference. Without this, we cannot refund any money if we do not receive your parcel.

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